Returns

We want your outdoor space to feel perfect. If for any reason you’re not delighted with your newtechwood.com purchase, simply contact us within 30 days of delivery and we’ll take care of the rest! Our Customer Service Team will be happy to help you pick out the perfect replacement furniture for your outdoor space, or to refund your purchase price in full.

Our Customer Service Team will send you a return shipping label (shipping cost is on us!) and a Return Merchandise Authorization (RMA) number, and we will facilitate a return with our carrier at your convenience.

We require that all returned products be in their original packaging and in resellable condition upon return. If the original packaging is no longer available, please contact us for assistance. Once your return is packaged and ready to go, please be sure to clearly write your provided RMA number on the outside of each returning package. This helps us to identify the product when it’s returned to us so we can process your return quickly.

Please also make sure each product is carefully packed and properly sealed as we are not responsible for packages that are lost or damaged. If any product is not returned in resellable condition, an adjustment to your refund may be necessary. If this occurs, a Customer Service Team Member will reach out to notify you of any updates.

Please note: Designers and Trade/B2B customers are not eligible for the 30-day hassle-free return. Customers enrolled in these programs are required to pay restocking fees and return shipping. Thank you for your understanding.